The Nix Guarantee: At Nix, we are passionate about an environment that focuses on you, our customers. In fact, customer satisfaction comes above everything else in our entire business operation. We strive to deliver an excellent level of service for each and every trade we offer. We are immensely proud of the reputation we have built for doing so and continue to make this a priority. As such, we have put it in writing for all to see! The Nix’s guarantee is a mark of excellence. Committed to restoring hope and rebuilding families. Each service stamped with our guarantee will be delivered to the high standard at which we conduct our business. The Nix’s guarantee means you can use our service in confidence.
We guarantee that we’re expert in everything we do, every trade we offer and every service we deliver.
We guarantee that our pricing will always be comparable to industry standards. Our estimating software is industry standard. We guarantee that you will never have a struggle or fight with your insurance company to agree with our billing invoice. We also guarantee that the price we quote is the price you pay. There are not any nasty gotchas or surprises. What you see is what you get.
Work In Progress
We guarantee that a manager will always be available to investigate any issue or concern you have and will respond to you within 24 hours, 7 days a week. We promise that we have clear and easy escalation paths should you need to reach a supervisor. And we promise that each manager will work with you until your concern is completely addressed or issue resolved.
Our Commitment to Satisfaction
General Contractors are required by law to guarantee their service. Nix’s goes above and beyond the required 1 year, with a 3 year quality of service guarantee on all labor. And all non labor items are warranted by the manufacturer for the term of their agreement.
Mold Remediation Guarantee
We guarantee mold clearance the first time. If we don’t achieve clearance certification the first time around,
any additional cleaning and testing is on us.